Benefits of a Small Business Answering Service

A small business answering service is essentially the same as having a receptionist, except nobody is actually needed in-house – and that comes with it benefits. Of course, there are pros and cons of not having a receptionist, but the many benefits of an answering service far outweigh any downsides.

In the vast majority of cases, a business answering service is a far better option than having an employed receptionist. Ultimately, though, it is your decision to make – so here is some information to help you make the right decision:

How does a small business answering service work?

When you opt for a business answering service, you will still have someone answering your phones just like you would with a receptionist, except this person will be in a remote location not your office building. You’ll still have complete access to them, as you would with a receptionist in your office though.

Who will answer the phone?

Generally, there will be a team of people assigned to your business. They will have received training about your company, how it operates, and how to offer the best customer service for your customers. Having a team of people means that you don’t have to worry about your employees’ holidays or sick days – there will always be someone available to answer the phones.

How much will it cost?

Since every answering service will differ in cost, it’s hard to put an exact figure on this. However, you can be certain that a small business answering service will cost much less than having a receptionist as one of your employees. Consider how much would you be paying your receptionist each year. Then on top of that, consider the other costly aspects of having an employee, such as health benefits and other necessary compensation. Then there’s things like providing an office space, a desk, phones, supplies…etc.

With a small business answering service, you get all the benefits of a receptionist (and more), without any of the hassle. What are you waiting for? Go and check out the services available to you today!